European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway or Iceland? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

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Consumer news

Wow Air vraagt faillissement aan, ECC Nederland
Wow Air applies for bankruptcy
The final curtain falls for Wow Air. Wow Air, the Iceland-based airline, today announced it will suspend all flights with immediate effect. The company has also applied for bankruptcy. The budget airline had been in a challenging financial...
Unsolicited shipments of Horsepowerplus, ECC Netherlands
Unsolicited shipments of Horsepowerplus
The ECC is receiving questions and complaints regarding unsolicited shipments of the performance enhancement product Horsepowerplus, originating from Aliaz Cooperation in Estonia. Consumers indicate that they received parcels with invoices...
ECC Nederland lanceert nieuwe website, ECC Nederland
ECC Netherlands launches new website
We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this new design is to create a user-friendly browsing experience. It has not only a fresh appearance, but also offers new tools and...
Brexit: what does it mean to consumers? ECC Netherlands
Brexit: what does it mean to consumers?
The British were granted postponement until 12 April to agree to the withdrawal agreement. If they do, a postponement until 22 May is granted to give time for implementation of legislation. If the United Kingdom withdraws without a deal,...